Faq

How can we meet our driver?: Please note that you will meet your driver waiting for you in the arrivals hall of the Airport, walking outside of the baggages claim, holding up a sign with your name on it. In case your luggages will be lost please come outside to advice your driver so he will not leave without you, and we will not charge you any extra fees for the delay. The customs police will allow you to re-enter the lost and found zone. For the arrivals at the Train Station you will meet your driver at the beginning of the arrival platform, holding up a sign with your name on it.
Where do we meet our driver at the cruise terminals?: At the NAPLES port you will meet our driver waiting for you coming out of your ship and walking outside of the cruise terminal. At the SALERNO port, you will meet our driver waiting for you just coming outside from your ship. At the SORRENTO and AMALFI ports you will meet your driver waiting for you just coming outside from the tender boat of your ship (because your ship will be off shore due to the small size of these ports).
Is Napoli Centrale and Napoli Piazza Garibaldi the same place?: Yes, it is exactly the same place
How to make the payment?: Payment must be done at the end of the tour, excursion or transfer directly to the driver CASH in EURO. Rates are all quoted in EURO and are based on present cost conditions and include VAT taxes.
How to make a reservation?: After receiving the confirmation of our availability and price for the service required, you must fill the form "RESERVE" directly on our website and supply also your CREDIT CARD details.

Please note that we will NOT CHARGE any payments on your credit card, but we will hold your credit card information in our database only as a guarantee of your booking, but we reserve the right to charge your credit card for 100% of the amount of the service just in case of "NO SHOW" or "LATE CANCELLATION or NOT ACCOMMODABLE CHANGES requested in the last 2 days from the date of service".

Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with our company.
What is your Cancellation Policy?: Cancellation notice or any changes (time/date) regarding the service booked, must be sent at least 7 days prior to the arrival date. If is not done in these terms, AMALFI COAST EPIC TOURS reserves the right to charge your CREDIT CARD as a "NO SHOW FEE" for the total amount of the requested service.
What happens in case of unforeseen circumstances?: Please note that in case your cruise ship will be not able to dock at the assigned port for any reasons you will be NOT CHARGED, but the excursion will be automatically re-scheduled in the new port of destination (if in the same region) otherwise the service will be cancelled without incur in any penalties because it is not your fault. Instead a fee would be charged if the tour will be cancelled for any other reasons within the 7 days of the cancellation period.
What happens in case the plane or train is delayed?: In case the plane or train is delayed, or your luggages are lost at the Naples or Rome Airport and you must wait at the "lost and found office", we will have 1 hour of tollerance and after you will be charged 25 Euros each waiting hour. In case of lost luggages it must be also your care to send somebody in your party outside of the custom area to advise the driver of this further delay or call directly at our mobile numbers that you will receive during the booking process because our driver will never leave the Airport without you!
Is the price quoted on single person or per vehicle?: Our prices are not based on a single person but are quoted on the specific vehicle service.
Are the service confirmed in case of bad weather?: Please note well that we will provide anyway our services (Tours and Transfers) despite bad weather. In case you want to change the date of the service, we could allow it (or not) depending on our vehicles availability (generally it is no possible to change in the last 48 hours but you can make a try).
How much time we will have to visit the main sights?: POMPEI RUINS: 120 minutes HERCULANEUM RUINS: 105 minutes VESUVIUS: 80 minutes POSITANO: 60 minutes AMALFI: 60 minutes RAVELLO: 40 minutes SORRENTO: 60 minutes PAESTUM (the Greek Temples): 90 minutes CASERTA (the Royal Palace): 120 minutes
What is included in our Fees and what is not?: ENTRANCE FEES to the historical sites (Museum or Archeological sites) and OFFICIAL LICENSED GUIDES are not included in our fees. We strongly suggest that all our Clients pre purchase tickets to the Vatican Museum in Rome by clicking on the link: www.vatican.va to avoid to wait in line during the day of the tour. Please note that the Vatican Museum and the Sistine Chapel are closed on each Sunday except the last one of the month. The Basilica of St. Peter’s is always open so you will be able to visit it and if you are lucky enough you might be able to see the Pope since he gives a Blessing on this day. When the Vatican museum is closed it will be replaced with a visit to the catacombs or something else you would like to see. The tour is very flexible so we do not follow a strict itinerary and if you have any suggestion we will be happy to satisfy it. LUNCH and GRATUITIES are also not included in our fees. GRATUITIES (or TIPS) in Italy are never mandatory but always well appreciated and will be up to you depending on the quality of the service received and your grade of satisfaction. Generally a good TIP range from 10% to 20%. In OUR FEES are included PARKING, FUELS, TOLLS, TAXES and ENGLISH SPEAKING DRIVER for the day.